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Terms and conditions

Cancellation and Refunds for scheduled tours

When a passenger wishes to make a cancellation of a scheduled tour the following charges apply:

We reserve the right to cancel trips under exceptional circumstances such as those out with of our control. In such cases clients will be promptly informed and offered:

Cancellation and Refunds for private tours

Cancellation and Refunds for unique tours

General Guidelines for all tours

Accommodation for extended or private tours

Clients booking ' TOUR ONLY' option should follow this information as NO accommodation is included in the price.

Guest will be dropped in a central point in each location.

You will need to make your own way to your accommodation.

You will also need to make your way back to the drop point the following day to be collected.

You must inform Highland Experience at least 2 days in advance of your tour departure where you have booked your accommodation.

Please contact us after booking and we can inform you of the locations to book.

Should you experience any difficulties please contact us where we will be happy to help.

A single room supplement will usually apply.

Timekeeping

It is the responsibility of the Passenger to ensure that they are at the departure point in good time and that they adhere to the departure times given in the Company''s publicity and by its representatives. Coaches will not be held for Passengers who are late. In such cases full cancellation charges will apply and the Company shall have no further liability to that Passenger.

Alterations by the company

Whilst the Company shall use its reasonable endeavours to provide the tour as planned, the Company reserves the right to alter itineraries in any way, and for whatever reason, or to vary hotel accommodation. In the case of hotel accommodation alternative accommodation of a similar standard will be obtained.

Suppliers of service

Tickets for steamships, aircraft, trains or other carriers which are obtained by the Company on behalf of the Passenger are subject to the conditions of carriage of the individual carrier. The Company undertakes to select hotels, restaurants and coach companies which have a good reputation. The company will not accept or have any liability for the acts of omissions whether negligent or otherwise, of ferry companies, coach operators, hotels or any other person providing services in connection with the arrangements of the group/ individual(s) unless such a person is employed by the Company or subject to the Company''s direct control. The Company is dedicated to providing Passengers with a reliable and fault free service. In the unlikely event that a Passenger wishes to raise any queries or complaints with the Company, such query or complaint should be raised in the first instance with the tour guide, who will endeavour to resolve the situation to the Passenger''s satisfaction. If any complaint cannot be resolved by the tour guide, Passengers must address their complaints in writing to the Company within one month from the last day of the tour provided by the Company.

 

Money Back Guarantee

If after travelling with us on one of our schedule tours you do not believe you received the 5 star experience we promise, please get in touch. As we continue to strive for improvement we would like to hear your comments and if we have failed to deliver the quality experience advertised we will refund your money in full. This offer applies to the scheduled transport element only and no third parties, etc, i.e. accommodation, meals or attractions.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of the Company.

Get in contact


telephone0131 226 1414

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